{"id":4370,"date":"2024-07-17T00:57:52","date_gmt":"2024-07-17T05:57:52","guid":{"rendered":"https:\/\/macrumo.com.pe\/paratuhogar\/?page_id=4370"},"modified":"2025-12-23T20:40:24","modified_gmt":"2025-12-24T01:40:24","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/macrumo.com.pe\/paratuhogar\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4370\" class=\"elementor elementor-4370\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1a843 e-flex e-con-boxed e-con e-parent\" data-id=\"7f1a843\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3d9874 elementor-widget elementor-widget-heading\" data-id=\"b3d9874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1a75b elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dc1a75b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor este establecimiento cuenta con un Libro de Reclamaciones Virtual a tu disposici\u00f3n.<\/p><p>Los proveedores est\u00e1n obligados a atender reclamos de los consumidores en un plazo no mayor a 15 d\u00edas. Art. 24.1 Ley 29571<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3d77f elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"5f3d77f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;33&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de reclamaciones\" aria-label=\"Libro de reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"4370\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5f3d77f\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Libro de reclamaciones - Macrumo\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"4370\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3192562 elementor-col-100\">\n\t\t\t\t\t<H3>1. Identificaci\u00f3n del consumidor reclamante<\/H3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre1]\" id=\"form-field-nombre1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tApellido \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido1]\" id=\"form-field-apellido1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Apellido\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-menor elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-menor\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMenor de edad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[menor]\" id=\"form-field-menor\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-menor\">Eres menor de edad  (Si marcas la casilla, deber\u00e1s ingresar los datos del tutor o apoderado)<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre3 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre3\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre del tutor o apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre3]\" id=\"form-field-nombre3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre del tutor o apoderado\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-apellido3 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-apellido3\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tApellido del tutor o apoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[apellido3]\" id=\"form-field-apellido3\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Apellido del tutor o apoderado\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-dni1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-dni1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de documentos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[dni1]\" id=\"form-field-dni1\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"CE\">CE<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nrodni1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nrodni1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tN\u00ba de documento:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nrodni1]\" id=\"form-field-nrodni1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"N\u00ba de documento\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono1 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono1]\" id=\"form-field-telefono1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email1]\" id=\"form-field-email1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-direccion1 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-direccion1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[direccion1]\" id=\"form-field-direccion1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-departamento1 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-departamento1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDepartamento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[departamento1]\" id=\"form-field-departamento1\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Departamento\">Departamento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Amazonas\">Amazonas<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ancash\">Ancash<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apurimac \">Apurimac <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Arequipa\">Arequipa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ayacucho\">Ayacucho<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cajamarca\">Cajamarca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Callao\">Callao<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cusco\">Cusco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huancavelica\">Huancavelica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huanuco\">Huanuco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ica\">Ica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Jun\u00edn\">Jun\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"La Libertad\">La Libertad<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lambayeque\">Lambayeque<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lima\">Lima<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Loreto\">Loreto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Madre de Dios\">Madre de Dios<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Moquegua\">Moquegua<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasco\">Pasco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Piura\">Piura<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Puno\">Puno<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"San Mart\u00edn\">San Mart\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tacna\">Tacna<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tumbes\">Tumbes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ucayali\">Ucayali<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-provincia1 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-provincia1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProvincia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[provincia1]\" id=\"form-field-provincia1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Provincia\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-distrito1 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-distrito1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDistrito\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[distrito1]\" id=\"form-field-distrito1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Distrito\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-respuesta elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-respuesta\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de respuesta\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[respuesta]\" id=\"form-field-respuesta\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Tipo de respuesta\">Tipo de respuesta<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Correo electr\u00f3nico \">Correo electr\u00f3nico <\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Direcci\u00f3n domiciliaria\">Direcci\u00f3n domiciliaria<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_7d240b5 elementor-col-100\">\n\t\t\t\t\t<br><H3>2. Identificaci\u00f3n del bien contratado<\/H3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-productooservicio elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-productooservicio\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProducto o servicio\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Producto \" id=\"form-field-productooservicio-0\" name=\"form_fields[productooservicio]\" required=\"required\"> <label for=\"form-field-productooservicio-0\">Producto <\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Servicio\" id=\"form-field-productooservicio-1\" name=\"form_fields[productooservicio]\" required=\"required\"> <label for=\"form-field-productooservicio-1\">Servicio<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-monto elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-monto\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMonto reclamado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[monto]\" id=\"form-field-monto\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"S\/ Monto reclamado\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-descripcion elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-descripcion\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[descripcion]\" id=\"form-field-descripcion\" rows=\"5\" placeholder=\"Descripci\u00f3n *\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_3411cdb elementor-col-100\">\n\t\t\t\t\t<br><H3>3. Detalle de la reclamaci\u00f3n<\/H3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-reclamooqueja elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-reclamooqueja\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReclamo o queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  \"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo (Disconformidad relacionada a los productos o servicios)\" id=\"form-field-reclamooqueja-0\" name=\"form_fields[reclamooqueja]\" required=\"required\"> <label for=\"form-field-reclamooqueja-0\">Reclamo (Disconformidad relacionada a los productos o servicios)<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja (Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico)\" id=\"form-field-reclamooqueja-1\" name=\"form_fields[reclamooqueja]\" required=\"required\"> <label for=\"form-field-reclamooqueja-1\">Queja (Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico)<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-pedido elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-pedido\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPedido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[pedido]\" id=\"form-field-pedido\" rows=\"5\" placeholder=\"Pedido\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalle elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalle\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDetalle\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[detalle]\" id=\"form-field-detalle\" rows=\"5\" placeholder=\"Detalle\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_e3c62d4 elementor-col-100\">\n\t\t\t\t\t<br><H3>4. Observaciones y acciones adoptadas por el proveedor<\/H3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-observaciones elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-observaciones\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tObservaciones\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[observaciones]\" id=\"form-field-observaciones\" rows=\"5\" placeholder=\"Observaciones\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_8629d92 elementor-col-100\">\n\t\t\t\t\tAl enviar esta reclamaci\u00f3n, usted acepta y consiente expresamente que sus datos personales ser\u00e1n tratados para gestionar su reclamaci\u00f3n, conforme a nuestras pol\u00edticas de privacidad y las leyes peruanas aplicables, incluyendo la Ley N\u00b0 29733. Nos comprometemos a tratar estos datos con la m\u00e1xima confidencialidad y seguridad. \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-firma elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-firma\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirma\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[firma]\" id=\"form-field-firma\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-firma\">Estoy de acuerdo y conforme con los t\u00e9rminos de mi reclamo o queja<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_ba1e52b elementor-col-100\">\n\t\t\t\t\t<br><p>CONSORCIO KNG S.A.C., con RUC 20614327015, con domicilio Av. los Castillos- Piso 2- Nro. 668 Dpto. 703, distrito de Santiago de Surco, departamento de Lima, es el titular del banco de datos personales de quejas y reclamos.<\/p>\n\n<p>* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias y no es requisito previo para imponer una denuncia ante el INDECOPI<\/p>\n\n<\/p>* El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario.<\/p>\n\n<p><b>NOTA:<\/b> La respuesta a la presente queja o reclamo ser\u00e1 brindada mediante comunicaci\u00f3n electr\u00f3nica enviada a la direcci\u00f3n que usted ha consignado en la presente Hoja de Reclamaci\u00f3n. En caso de que usted desee que la respuesta le sea enviada a su domicilio deber\u00e1 expresar ello en el campo correspondiente del presente formulario.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_73c1d8d elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_73c1d8d\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LeJukUlAAAAAJglIK8BEn9z4BZrzGdu3pprqOZA\" data-type=\"v2_checkbox\" data-theme=\"dark\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-33 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm elementor-animation-float\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar reclamaci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d95b2 elementor-widget elementor-widget-html\" data-id=\"e4d95b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\r\ndocument.addEventListener('DOMContentLoaded', function () {\r\n    const acceptanceField = document.querySelector('[id*=\"menor\"]');\r\n    const dependentFields = [\r\n              'nombre3',\r\n        \r\n        'apellido3'\r\n        \r\n    ];\r\n\r\n    function toggleDependentFields() {\r\n        dependentFields.forEach(function (fieldId) {\r\n            const field = document.querySelector(`[id*=\"${fieldId}\"]`);\r\n            if (field) {\r\n                field.closest('.elementor-field').style.display = acceptanceField.checked ? '' : 'none';\r\n            }\r\n        });\r\n    }\r\n\r\n    \/\/ Ocultar campos dependientes al cargar la p\u00e1gina\r\n    toggleDependentFields();\r\n\r\n    \/\/ A\u00f1adir evento de escucha al checkbox de aceptaci\u00f3n\r\n    if (acceptanceField) {\r\n        acceptanceField.addEventListener('change', toggleDependentFields);\r\n    }\r\n});\r\n\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor este establecimiento cuenta con un Libro de Reclamaciones Virtual a tu disposici\u00f3n. Los proveedores est\u00e1n obligados a atender reclamos de los consumidores en un plazo no mayor a 15 d\u00edas. Art. 24.1 Ley 29571<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4370","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Libro de reclamaciones - Macrumo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/macrumo.com.pe\/paratuhogar\/libro-de-reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Libro de reclamaciones\" \/>\n<meta property=\"og:description\" content=\"Libro de reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor este establecimiento cuenta con un Libro de Reclamaciones Virtual a tu disposici\u00f3n. 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Los proveedores est\u00e1n obligados a atender reclamos de los consumidores en un plazo no mayor a 15 d\u00edas. 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